Shipping and Returns

 30 DAY RISK-FREE TRIAL 

Try any ZooGue product risk-free for 30 days. Then decide; If you don't love it, return it. There’s no obligation. — we even pay the return shipping costs, USA only. (Offer excludes promotional accessories and iPhone cases.  Return shipping costs will be provided only for products that were charged full price.)

Here’s how it works:

1. Purchase a ZooGue Product.
2. Test it out for up to 30 days.
3. If you dont love it, return it for a full refund.

 How to return within 30 days:

1. Simply notify us within 30 days, that you would like to return your item. Please email us at Val@ZooGue.com 
2. We will have a return shipping label emailed to you and issue a full refund within 24 hours. Monday - Friday (Return shipping costs will be provided only for products that were charged full price.)

We will cover the return shipping costs for orders in the USA

Shipping Costs & Estimated Arrival Times

We now offer a variety of shipping options when purchasing your ZooGue case. Please consider which option works best for you.

Standard Shipping Rates:

Domestic Shipments for Case Genius and Prodigy cases: $5.99

*Case Genius and Prodigy orders are shipped USPS Priority Mail and provide a delivery/tracking confirmation number. Average delivery time is 2-3 business days.

*BinderPad orders are shipped USPS First Class Mail.  Average delivery time is 1 week.

 International Shipments:

Canada: $19.99

All Other Countries: $23.99

*Case Genius and Prodigy orders are shipped by USPS International Priority Flat Rate Envelope and does NOT provide a tracking number. Average delivery time is 2-3 weeks, however this is an estimate. Actual delivery time will depend on each country and how quickly the package is cleared through customs.

International BinderPad Shipments:

*BinderPad orders are shipped USPS International First Class Mail.  Average delivery time is 2-3 weeks.

Expedited Shipping Rates:

USPS Domestic Shipments for Case Genius and Prodigy cases: $19.95

*US shipments can be sent via USPS Express Mail Flat Rate Envelope. Average delivery time is 1-2 business days.

USPS International Shipments:

Canada: $ 34.99

All other Countries: $44.99

 *Expedited International shipments are sent USPS International Express Mail and provide adelivery/tracking confirmation number. Average delivery time is 3-5 business days, however this is an estimate. Actual delivery time will depend on how quickly the package is cleared through customs.

DHL Worldwide Express: Cost Varies By Country

*DHL Worldwide Express is an additional Expedited shipping option for certain countries. Average delivery time is 2-4 business days and includes a delivery/tracking confirmation number. Since customs are cleared within the US, delivery time is more accurate.

If the Expedited shipping option is chosen, we will determine the best rate and most efficient shipping route for our customer.

365 day Return Policy for purchases from www.ZooGue.com ------- You can return your case within 365 days as long as its in the same condition as when you received it, and in original packaging. We cover the shipping for USA customers. International customers are required to pay return shipping. (Excludes promotional accessories and iPhone cases.  Return shipping costs will be provided only for products that were charged full price.)

365 warranty Exchange Policy for purchases from www.ZooGue.com --------

If you have a defective case, we will send you a replacement immediately upon receiving your email, and send you a return shipping lable included. That way your never without a case. (Excludes promotional accessories and iPhone cases. Return shipping costs will be provided only for products that were charged full price.)  

365 warranty Exchange Policy for purchases from resellers If you have a defective case, you can exchange it. Please email Val@ZooGue.com to assist you with your exchange.